TERMS OF BUSINESS
We recommend that you carefully read these Terms that apply
to our appointment by you and the services we will provide.
Hodgson Insurance Services
Belle Vue Lane, Bude, Cornwall. EX23 8BS. Tel: 01288 353999.
Hodgson Insurance Services is authorised and regulated by the
Financial Conduct Authority. Our Firm Reference Number (FRN) is 306339. You
can check this on the FCA register by visiting FCA’s website
www.fca.org.uk or by telephoning the FCA on 0845 6061234.
We offer a wide range of insurance products, and have access
to leading insurers in the marketplace. For some types of insurance we deal
predominantly with a single or limited number of insurers which we have
selected as offering value for money and quality service. We will give you
details of these arrangements before you make any commitment on any product
we offer you and a list of the insurers used in these cases will be
available on request. We will explain the main features of the products and
services that we offer you including details of the provider, main details
of cover and benefits, any unusual restrictions or exclusions and any
significant conditions or obligations and the period of cover. We will make
a recommendation for you after we have assessed your needs, or advise you if
we are unable to place your insurance. All our products are provided on an
Important Information (Consumer Customers Only)
Under the Consumer Insurance (Disclosure and Representation)
Act 2012 it is your duty as a consumer
to take reasonable care
not to make misrepresentation to the insurer. Under the act a consumer is
defined as an individual who enters into an insurance contract wholly or
mainly for purposes unrelated to the individual’s trade, business or
profession. A failure by the consumer to comply with the insurers request to
confirm or amend particulars previously given is capable of being a
misrepresentation for the purpose of this act. It is important that you
ensure all statements you make on proposal forms, claim forms and other
documents are full and accurate and we recommend that you keep a copy of all
correspondence in relation to the arrangement of your insurance. Please note
that under the act an insurer has a remedy against a consumer in respect of
qualifying misrepresentations in breach of the consumer’s duty of reasonable
care where the insurer deems the misrepresentation to be either, deliberate,
reckless or careless.
If in doubt about any point in relation your duty to take
reasonable care and subsequent qualifying misrepresentation, please contact
Your Duty To Disclose Information (Commercial Customers Only)
It is your responsibility to provide complete and accurate
information to insurers when you take out your insurance policy, throughout
the life of your policy and when you renew your insurance. It is important
that you ensure all statements you make on proposal forms, claims forms and
other documents are full and accurate and we recommend that you keep a copy
of all correspondence in relation to the arrangement of your insurance.
Please also note that any renewal of insurance will be made in reliance upon
the information provided by you in connection with your previous insurance
policy – we will assume that such information remains correct unless you
tell us otherwise. Please note that if you fail to disclose any material
information to us and your insurers, this could invalidate your insurance
cover and could mean that part or all of a claim may not be paid. You should
take particular care to check the accuracy of all information you provide.
If in doubt about any point in relation to material facts
please contact us immediately
Please be aware that current UK money laundering regulations
require us to obtain adequate ‘Know Your Client’ information about you. We
are also required to cross check you against the HM Financial Sanctions List
as part of the information gathering process. We are obliged to report to
the Serious Organised Crime Agency any evidence or suspicion of financial
crime at the first opportunity and we are prohibited from disclosing any
such report. We will not permit our employees or other persons engaged by
them to be either influenced or influence others in respect of undue
payments or privileges from or to insurers or clients.
Confidentiality And Data Protection
We are registered under the Data Protection Act 1998 and we
undertake to comply with the Act in all our dealings with your personal
date. All information about you of a sensitive nature will be treated as
private and confidential. We will however use and disclose the information
we have about you in the course of arranging, placing and administering your
insurance. This may involve passing information about you to insurers, other
intermediaries, risk management assessors, uninsured loss recovery agencies
and other third parties involved (directly or indirectly) in your insurance.
To make sure you get the best deal and to ascertain the most
appropriate payment options for you and to protect you from fraud, we use
public and personal data from a variety of sources, including credit
reference agencies and other organisations. Our search will appear on your
credit report and will be visible to other credit providers whether or not
your application proceeds. If you do not proceed it will be clear the search
was for quotations purposes. By agreeing to the terms and conditions you
agree to these uses of information. We may also pass information about you
to credit reference agencies and premium finance providers in connection
with the assessment of your financial standing generally and, in particular,
where you have requested a premium instalment plan – this may include
details of your payment record with us. In the interests of security and to
improve our service, telephone calls you make to us may be monitored and-or
recorded for training purposes.
Notification Of Incidents/Claims
It is essential to notify us immediately of all incidents
that may result in a claim against your insurance policy. You must do so
whether you are liable or not. Any letter or claim correspondence received
by you must be passed to us immediately, without acknowledgement. Only by
providing prompt notification of incidents can your insurance company take
steps to protect your interests. Your policy summary and/or policy document
will also provide you with details on who to contact to make a claim. Claims
payments will be made in favour of you. If you require a payment to be made
to a third party then you must confirm the required payee name and details
and provide a brief explanation for your request. Please contact us for
guidance on claiming under your policy.
It is our intention to provide you with the highest possible
level of customer service at all times. However we recognise that things can
go wrong occasionally and if this occurs we are committed to resolving
matters promptly and fairly. Should you wish to complain you may do so in
writing or in person by visiting our office (see above for address), by
telephone on 01288 353999, by fax on 01288 353915 or by email at
firstname.lastname@example.org. Should you not be satisfied with our final
response, you may be entitled to refer the matter to the Financial Ombudsman
Service (FOS). Further details will be supplied at the time of responding to
Your policy document will detail your rights to cancel your
insurance once you have taken it out. Depending on the type of policy you
have purchased, you may be entitled to cancel within 14 or 30 days of either
conclusion of the contract or receiving your policy documentation, whichever
occurs later. This is often referred to as a ‘cooling off period’. Where you
cancel a policy before renewal you will be responsible for paying a charge
to meet the cost of cover provided and administration expenses. Please see
the Refunds section. To enable your insurer to process the cancellation, you
will need to return certificates and any official documents to our office
within 30 days of your notice to cancel.
Solvency Of Insurers
We cannot guarantee the solvency of any insurer with which we
place business. This means that you may still be liable for any premium due
and not be able to recover the premium paid, whether in full or in part,
should an insurer become insolvent.
We will issue all documentation to you in a timely manner.
Documentation relating to your insurance will confirm the basis of the cover
and provide details of the relevant insurers. It is therefore important that
the documentation is kept in a safe place, as you may need to refer to it or
need it to make a claim. A new policy booklet is not necessarily provided
each year, although a duplicate can be provided at any time upon request.
You should always check the documentation to ensure all the details are
correct and if this is not the case you should contact us immediately.
If any provision of these Terms is found to be invalid or unenforceable in
whole or in part, the validity of the other provisions of these Terms and
the remainder of the provision in question will not be affected. These Terms
shall be governed by the laws of England and Wales and the parties agree
herewith that any dispute arising out of it shall be subject to the
exclusive jurisdiction of the relevant court. These terms supersede all
proposals, prior discussions and representations (whether oral or written)
between us relating to our appointment as your agent in connection with the
arranging and administration of your insurance. These Terms constitute an
offer by us to act on your behalf in the arranging and administration of
your insurance. In the absence of any specific acceptance communicated to us
by you (whether verbal or written) you are deemed to accept our offer to act
for you on the basis of these Terms, by conduct, upon your instructing us to
arrange, renew or otherwise act for you in connection with insurance
Belle Vue Lane
Hodgson Insurance Services
1. The Financial Conduct
Financial Conduct Authority is the independent watchdog that regulates
financial services. Use this information to decide if our services are right
2. What Products Do We
Offer and Provide?
products from a panel of selected insurers giving clients a fair analysis of
the market for all the policy types listed below.
Today we shall be advising
you on and recommending policies based on your needs in the categories
Guest House, Hotel
Accident & Sickness
& Employers Liability
(Touring & Static)
(Single & Annual)
Directors & Officers
We offer quotations from
single insurers only for the following products:
Term Car (Temporary Cover Ltd)
Trailer (Commercial Express)
Gadget (Gadget Cover)
Car - Provisional Licensed Drivers (Provisional Marmalade)
A full list of insurers we offer insurance policies from is
available on request from our office.
3. What Will You Have To Pay Us For Our Services?
In addition to the
amount charged by insurers we also make charges to cover the administration
of your insurance.
Insurance Premium Tax (IPT) will be shown on the documentation we provide to
you. These fees are non-refundable:
Mid Term &
£ 5. See
Motor Certificate or Documents:
or Business Debit Card Payment:
Business & Renewals.
Where we arrange low or non-commission paying products, we will charge an
arrangement fee not exceeding 20% of the premium, or £20 for travel policies
and we will advise you of the actual amount at the time of quotation or
These fees may
be subject to change. Where there are changes, we will confirm this clearly
and the actual amount will always be disclosed to you before you commit to
purchasing the product.
entitled, at any time, to request information regarding any commission or
fees which we may have received as a result of placing or renewing your
insurance cover, or from finance providers, claims management services and
choose to pay your premium by instalments, we may use a scheme operated by
your insurer, or we may use a single finance provider, and we may receive
commission for introducing you to them.
policy is cancelled before renewal, insurers charge to cover their costs,
with the balance refunded to you, subject to no claim having been made. Full
details will be available in your policy. In the event of an adjustment
giving rise to a return of premium the amount may be refunded or held in
Attention Is Specifically Drawn To The Following:
Where you cancel your policy after the expiry of the ‘cooling off
period’ or where you request a mid-term adjustment which results in a refund
of premium, we reserve the right to charge you for our time and costs.
This will usually result in us reducing the amount refunded to you by the
FULL amount of the commission and fees we would have received had you not
cancelled. The reason for this is that the majority of our costs are
incurred either in initially finding and setting up your policy or in the
annual renewal process when we might check the on-going suitability of the
cover the policy offers. These costs are recovered through the commission we
earn. If you cancel, this does not give us an opportunity to recover the
costs we incurred and would often result in us making a loss. However, any
charge made will not exceed the cost of the commission and fees we would
In view of the
cost involved in making changes to you policy, we will not issue refunds of
less than £2.
Mrs WE Hodgson & Mr GL Hodgson solely own Hodgson Insurance
Services. Our company advise, and arrange general insurance products,
including help with any ongoing changes to the policy or claims. No Insurer
has any shares in the company nor do we have any voting rights in connection
with any insurer.
6. Are We Covered By The Financial Services Compensation
Yes. We are covered by the Financial Services Compensation
Scheme (FSCS). You may be entitled to compensation from the scheme if we
cannot meet our obligations. This depends on the type of business and
circumstances of the claim.
For compulsory classes of insurance, insurance advising and arranging is
covered for 100% of the claim, without any upper limit.
For non-compulsory insurance products protection will be in force for 90% of
the claim, without any upper limit.
information about the compensation scheme is available from the FSCS.