Terms Of Business
We recommend that you carefully read these Terms that apply to our appointment by you and the services we will provide.
Applying to General Insurance customers.
Hodgson Insurance Services
Chapter House, Burn View, Bude, Cornwall. EX23 8BZ.
Tel: 01288 353999.
Hodgson Insurance Services is authorised and regulated by the Financial Conduct Authority. Our Firm Reference Number (FRN) is 306339. You can check this on the Financial Services Register by visiting FCA’s website www.fca.org.uk or by telephoning the FCA on 0845 6061234.
We offer a wide range of insurance products, and have access to leading insurers in the marketplace. For some types of insurance we deal predominantly with a single or limited number of insurers which we have selected as offering value for money and quality service. We will give you details of these arrangements before you make any commitment on any product we offer you and a list of the insurers used in these cases will be available on request. We will explain the main features of the products and services that we offer you including details of the provider, main details of cover and benefits, any unusual restrictions or exclusions and any significant conditions or obligations and the period of cover. We will make a recommendation for you after we have assessed your needs, or advise you if we are unable to place your insurance. All our products are provided on an advised basis.
Important Information (Consumer Customers Only)
Under the Consumer Insurance (Disclosure and Representation) Act 2012 it is your duty as a consumer to take reasonable care not to make misrepresentation to the insurer. Under the act a consumer is defined as an individual who enters into an insurance contract wholly or mainly for purposes unrelated to the individual’s trade, business or profession. A failure by the consumer to comply with the insurers request to confirm or amend particulars previously given is capable of being a misrepresentation for the purpose of this act. It is important that you ensure all statements you make on proposal forms, claim forms and other documents are full and accurate and we recommend that you keep a copy of all correspondence in relation to the arrangement of your insurance. Please note that under the act an insurer has a remedy against a consumer in respect of qualifying misrepresentations in breach of the consumer’s duty of reasonable care where the insurer deems the misrepresentation to be either, deliberate, reckless or careless. If in doubt about any point in relation your duty to take reasonable care and subsequent qualifying misrepresentation, please contact us immediately.
Your Duty To Disclose Information (Commercial Customers Only)
It is your responsibility to provide complete and accurate information to insurers when you take out your insurance policy, throughout the life of your policy and when you renew your insurance. It is important that you ensure all statements you make on proposal forms, claims forms and other documents are full and accurate and we recommend that you keep a copy of all correspondence in relation to the arrangement of your insurance. Please also note that any renewal of insurance will be made in reliance upon the information provided by you in connection with your previous insurance policy – we will assume that such information remains correct unless you tell us otherwise. Please note that if you fail to disclose any material information to us and your insurers, this could invalidate your insurance cover and could mean that part or all of a claim may not be paid. You should take particular care to check the accuracy of all information you provide. If in doubt about any point in relation to material facts please contact us immediately
Please be aware that current UK money laundering regulations require us to obtain adequate ‘Know Your Client’ information about you. We are also required to cross check you against the HM Financial Sanctions List as part of the information gathering process. We are obliged to report to the Serious Organised Crime Agency any evidence or suspicion of financial crime at the first opportunity and we are prohibited from disclosing any such report. We will not permit our employees or other persons engaged by them to be either influenced or influence others in respect of undue payments or privileges from or to insurers or clients.
Consumer Credit Licence and Terms Of Payment
We are authorised and regulated by the Financial Conduct Authority in respect of our current Consumer Credit Licence.
Our payment terms are as follows (unless specifically agreed by us in writing to the contrary):
New Business & Alterations: Immediate payment on or before the inception/effective date. Renewals: due in full before the renewal date.
If payment is not received from you in accordance with the above terms, we , or your insurer may be forced to cancel or lapse the relevant policy/policies, which could mean that part or all of a claim may not be paid. You may also be in breach of legally required insurance cover. When renewal is invited and the policy is paid by Direct Debit, we will issue a notice to you. To ensure you are not left without cover, the absence of a response to this notice will be deemed as your consent to cover being renewed automatically.
If you choose to pay for your insurance premium using a finance provider your details will be passed onto them. We will provide you with a breakdown of the costs of your monthly instalments and subsequently a document outlining key features of their credit agreement with you, it is important that you take time to read this document and must contact us if you do not receive this. If you have any queries or questions, either about the service provided by the finance provider or their terms & conditions you should in the first instance contact them. Where your policy is paid via the finance provider and you choose to renew your cover, we will again continue to pass your details to them. If any direct debit or other payment due in respect of any credit agreement you enter into to pay insurance premiums is not met when presented for payment or if you end the credit agreement we will be informed of such events by the finance provider. In certain circumstances we may be contractually obliged by the finance provider to notify you r insurer to cancel the policy. Where we are not contractually obliged to do so by the finance provider, if you do not make alternative arrangements with us to pay the insurance premiums you acknowledge and agree that we may, at any time after being informed of non-payment under the credit agreement, instruct on your behalf the relevant insurer to cancel the insurance and collect any refund of premiums which may be made by the insurer and use this refund to offset the amount levied by the finance provider on the firm. If this amount is not sufficient to cover all our costs we reserve the right to pursue any additional debt owed to the firm through a due legal process. You will be responsible for paying any time on risk charge and putting in place any alternative insurance and/or payment arrangements.
Confidentiality And Data Protection
We are registered under the Data Protection Act 1998 and we undertake to comply with the Act in all our dealings with your personal date. All information about you of a sensitive nature will be treated as private and confidential. We will however use and disclose the information we have about you in the course of arranging, placing and administering your insurance. This may involve passing information about you to insurers, other intermediaries, risk management assessors, uninsured loss recovery agencies and other third parties involved (directly or indirectly) in your insurance. To make sure you get the best deal and to ascertain the most appropriate payment options for you and to protect you from fraud, we use public and personal data from a variety of sources, including credit reference agencies and other organisations. Our search will appear on your credit report and will be visible to other credit providers whether or not your application proceeds. If you do not proceed it will be clear the search was for quotations purposes. By agreeing to the terms and conditions you agree to these uses of information. We may also pass information about you to credit reference agencies and premium finance providers in connection with the assessment of your financial standing generally and, in particular, where you have requested a premium instalment plan – this may include details of your payment record with us. In the interests of security and to improve our service, telephone calls you make to us may be monitored and-or recorded for training purposes.
Notification Of Incidents/Claims
It is essential to notify us immediately of all incidents that may result in a claim against your insurance policy. You must do so whether you are liable or not. Any letter or claim correspondence received by you must be passed to us immediately, without acknowledgement. Only by providing prompt notification of incidents can your insurance company take steps to protect your interests. Your policy summary and/or policy document will also provide you with details on who to contact to make a claim. Claims payments will be made in favour of you. If you require a payment to be made to a third party then you must confirm the required payee name and details and provide a brief explanation for your request. Please contact us for guidance on claiming under your policy.
It is our intention to provide you with the highest possible level of customer service at all times. However we recognise that things can go wrong occasionally and if this occurs we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so in writing or in person by visiting our office (see above for address), by telephone on 01288 353999, or by email at firstname.lastname@example.org. Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). Further details will be supplied at the time of responding to your complaint.
Your policy document will detail your rights to cancel your insurance once you have taken it out. Depending on the type of policy you have purchased, you may be entitled to cancel within 14 or 30 days of either conclusion of the contract or receiving your policy documentation, whichever occurs later. This is often referred to as a ‘cooling off period’. Where you cancel a policy before renewal you will be responsible for paying a charge to meet the cost of cover provided and administration expenses. Please see the Refunds section. To enable your insurer to process the cancellation, you will need to return certificates and any official documents to our office within 30 days of your notice to cancel.
Solvency Of Insurers
We cannot guarantee the solvency of any insurer with which we place business. This means that you may still be liable for any premium due and not be able to recover the premium paid, whether in full or in part, should an insurer become insolvent.
We will issue all documentation to you in a timely manner. Documentation relating to your insurance will confirm the basis of the cover and provide details of the relevant insurers. It is therefore important that the documentation is kept in a safe place, as you may need to refer to it or need it to make a claim. A new policy booklet is not necessarily provided each year, although a duplicate can be provided at any time upon request. You should always check the documentation to ensure all the details are correct and if this is not the case you should contact us immediately.
If any provision of these Terms is found to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and the remainder of the provision in question will not be affected. These Terms shall be governed by the laws of England and Wales and the parties agree herewith that any dispute arising out of it shall be subject to the exclusive jurisdiction of the relevant court. These terms supersede all proposals, prior discussions and representations (whether oral or written) between us relating to our appointment as your agent in connection with the arranging and administration of your insurance. These Terms constitute an offer by us to act on your behalf in the arranging and administration of your insurance. In the absence of any specific acceptance communicated to us by you (whether verbal or written) you are deemed to accept our offer to act for you on the basis of these Terms, by conduct, upon your instructing us to arrange, renew or otherwise act for you in connection with insurance matters. 01032017
About Our Insurance Services
The Financial Conduct Authority (FCA)
The Financial Conduct Authority is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you.
What Products Do We Offer and Provide?
We offer products from a panel of selected insurers giving clients a fair analysis of the market for all the policy types listed below.
Today we shall be advising you on and recommending policies based on your needs in the categories ticked.
□ Household Buildings/Contents
□ Public House
□ B&B, Guest House, Hotel
□ Residential Property Owners
□ Commercial Property Owners
□ Commercial Combined
□ Farmers Combined
□ Personal Accident & Sickness
□ Motor Breakdown
□ Holiday Home/Second Home
□ Public & Employers Liability
□ Professional Indemnity
□ Caravan (Touring & Static)
□ Travel (Single & Annual)
□ Boat & Yacht
□ Directors & Officers
We offer quotations from single insurers only for the following products:
□ Legal Expenses (Kindertons)
□ Short Term Car (Temporary Cover Ltd)
□ Trailer (Commercial Express)
□ Gadget (Gadget Cover)
□ Motor GAP (Mapfre)
□ Temporary Car – Provisional Licensed Drivers (Provisional Marmalade)
|A full list of insurers we offer insurance policies from is available on request from our office.|
What Will You Have To Pay Us For Our Services?
In addition to the amount charged by insurers we also make charges to cover the administration of your insurance. Any applicable Insurance Premium Tax (IPT) will be shown on the documentation we provide to you. These fees are non-refundable:
|New Business:||Nil. See Note Below.|
|Mid Term & Temporary Adjustments:||£ 10|
|Renewal:||£ 6. See Note Below.|
|Duplicate Motor Certificate or Documents:||£ 10|
|Returned ‘Bounced’ Cheques:||£ 15|
N.B. New Business & Renewals. Where we arrange low or non-commission paying products, we will charge an arrangement fee not exceeding 20% of the premium, or £20 for travel policies and we will advise you of the actual amount at the time of quotation or renewal.
These fees may be subject to change. Where there are changes, we will confirm this clearly and the actual amount will always be disclosed to you before you commit to purchasing the product.
You are entitled, at any time, to request information regarding any commission or fees which we may have received as a result of placing or renewing your insurance cover, or from finance providers, claims management services and others.
Where you choose to pay your premium by instalments, we may use a scheme operated by your insurer, or we may use a single finance provider, and we may receive commission for introducing you to them. The firm will advise the customer of any commission payable by the lender in relation to a credit agreement where knowledge of the existence or amount of commission could affect the impartiality of the firm in recommending a particular product or have a material impact on the customers transactional decision.
Where a policy is cancelled before renewal, insurers charge to cover their costs, with the balance refunded to you, subject to no claim having been made. Full details will be available in your policy. In the event of an adjustment giving rise to a return of premium the amount may be refunded or held in credit.
Your Attention Is Specifically Drawn To The Following: Where you cancel your policy after the expiry of the ‘cooling off period’ or where you request a mid-term adjustment which results in a refund of premium, we reserve the right to charge you for our time and costs. This will usually result in us reducing the amount refunded to you by the FULL amount of the commission and fees we would have received had you not cancelled. The reason for this is that the majority of our costs are incurred either in initially finding and setting up your policy or in the annual renewal process when we might check the on-going suitability of the cover the policy offers. These costs are recovered through the commission we earn. If you cancel, this does not give us an opportunity to recover the costs we incurred and would often result in us making a loss. However, any charge made will not exceed the cost of the commission and fees we would have earned.
In view of the cost involved in making changes to you policy, we will not issue refunds of less than £2.
Partners Mrs WE Hodgson, Mr GL Hodgson & Mrs JA Hodgson solely own Hodgson Insurance Services. Our company advise, and arrange general insurance products, including help with any ongoing changes to the policy or claims. No Insurer has any shares in the company nor do we have any voting rights in connection with any insurer.
Financial Services Compensation Scheme (FSCS)
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. Further information about compensation scheme arrangements is available from the FSCS at www.fscs.org.uk.